FAQ

Delivery

Delivery* in Singapore is available at the following costs:

  • For purchases below $100, delivery fee of $20

  • For purchases above $101-$150, delivery fee of $10

  • For purchases above $150, FOC delivery

  • Express Delivery is available during checkout. Please take note that Express service is not available on Public Holidays. 

  • Delivery will be done on weekends unless otherwise indicated

  • If no one is available to receive the package at the delivery address, you may request our delivery team to leave it on your doorstep. We will not be responsible for any lost or damage items after delivery.

*Delivery to restricted areas such as Changi Airport / Apls Ave / Sentosa / Jurong Island ​are currently not available

Returns & Refunds

  • For damaged product, please inform us with a photo attached of the damaged item and order number. We will investigate and refund you for the damaged item. 

  • For wrong product delivered, please inform us with a photo attached of the wrong item and order number. We will send out the correct item and collect back the wrongly delivered item. 

  • No exchange or refund will be done for live plants or setups. 

  • We do our best to ensure that all plants are send out without any pests, in the event there are any, do inform us and we will guide you on how to remove them. There are many gardening spray in the market to assist in exterminating pests, you can check out our marketplace for more info. We do not refund for such cases.

  • Once an order have been made, there will be no cancellation allow. 

  • Pre Order products will take 2-3 weeks to arrive. 

 

Live Plants

For Live stocks sold:

  • All live houseplants differ from one another

  • Prices fluctuates due to reasons like cost of shipping, handling fees and different suppliers

  • Plants may have some tears/holes/brown leaves due to transportation stress

  • Photos are for reference only and are non contractual, please enquire on the pot size as we may have repotted the plants

  • We will provide the pot size if the size of the plant is not available

  • All plants come with standard black/brown landscape pot with drainage holes

  • Different plants have different requirements, do drop us an email/whatsapp and we will do our best to guide you along

  • Pre Order plants will take 2-3 weeks to arrive

  • Repotting service is available at different pricing depending on plant size and accessories, do choose the plant and then the pots to go with it

Payment

Payment Methods: 

  • You can pay using paynow/paylah to +65 9007 4379 or scan the following QR code

  • Please indicate the order number in the reference section so that we can match the payment to your order

 

 

 

 

Privacy Policy

  • Personal Information such as name, address, email and contact number are used solely for delivery service. We will only disclosed personal information to third party delivery services so as to ensure they delivery to the correct location and buyer. 

 

Lastly

  • We reserve the rights to modify the terms & conditions at any time.

  • Changes and amendment will take effect immediately.

 

Last revised on 9 June 2020 

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